Privacy policy
🔒 Privacy Policy
Last updated: May 16, 2026
Urban Gear (“we”, “our”, “us”) operates this website and online store through Shopify. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our services.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
📋 Information We Collect
When you use our store, we may collect the following types of personal information:
👤 Personal Details
- Full name
- Shipping address
- Billing address
- Phone number
- Email address
💳 Payment Information
- Payment method details
- Transaction records
- Billing information
Note: Payment information is securely processed through trusted payment providers and Shopify.
🛒 Order & Shopping Information
- Products viewed
- Cart activity
- Wishlist items
- Purchase history
- Returns or exchanges
💬 Communication Information
When you contact us, we may collect:
- Customer support messages
- Emails
- Feedback or inquiries
📱 Device & Usage Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Website interaction data
- Cookies and analytics information
⚙️ How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Improve website performance and shopping experience
- Send order updates and notifications
- Prevent fraud and unauthorized activity
- Customize product recommendations
- Conduct marketing and promotional campaigns
🍪 Cookies & Tracking Technologies
Urban Gear and Shopify use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Deliver personalized advertisements
You can disable cookies through your browser settings, although some website features may not function properly.
🤝 Sharing Your Information
We may share your information with trusted third parties, including:
- Shopify
- Payment gateways
- Shipping and logistics providers
- Marketing and analytics partners
- Customer support services
We only share information necessary to operate and improve our services.
🛡️ Data Security
We take reasonable security measures to protect your personal information.
However, no online system can guarantee 100% security. We recommend avoiding sharing sensitive information through unsecured channels.
🌍 International Data Transfers
Your information may be processed or stored outside your country through Shopify or third-party services used to operate our business.
By using our services, you consent to these transfers where permitted by law.
👶 Children’s Privacy
Our website and products are not intended for children under the age of 16.
We do not knowingly collect personal information from children.
📢 Marketing Communications
We may send promotional emails or offers.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
🧾 Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request the deletion of your data
- Request a copy of your stored information
- Opt out of marketing communications
To exercise these rights, contact us using the information below.
🔗 Third-Party Links
Our website may contain links to external websites or social media platforms.
We are not responsible for the privacy practices or content of third-party websites.
🔄 Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page along with the updated revision date.
📞 Contact Information
If you have any questions regarding this Privacy Policy or your personal information, contact us:
📧 Email: urbangearofficiial@gmail.com
📍 Address:
Shop no. 1 & 2, Ground Floor,, Hong Kong Tower
Raja Bazar
46030, Pakistan
✅ Urban Gear Commitment
We value your trust and are committed to protecting your privacy while providing a secure and reliable shopping experience.