Shipping policy

🚚 Shipping Policy

Last updated: May 16, 2026

Thank you for shopping with Urban Gear. This Shipping Policy explains how we process, ship, and deliver your orders.

📦 Order Processing

All orders are processed after confirmation and verification.

⏱️ Processing Time:
Orders are usually processed within 1–2 working days after order placement.

Orders placed on weekends or public holidays may be processed on the next working day.

🚚 Delivery Time

We deliver across Pakistan.

📍 Estimated Delivery Time:

  • Major Cities: 2–4 working days

  • Other Areas: 3–7 working days

Delivery times may vary depending on:

  • Location

  • Courier availability

  • Weather conditions

  • Public holidays or unexpected delays

💰 Cash on Delivery (COD)

Urban Gear offers Cash on Delivery (COD) on eligible orders and serviceable locations across Pakistan.

Please ensure:

  • Correct contact information is provided

  • Someone is available to receive the parcel

Repeated fake or unconfirmed orders may result in COD restrictions.

📞 Order Confirmation

Our team may contact you through:

  • Phone call

  • SMS

  • WhatsApp

  • Email

to confirm your order before dispatch.

Failure to respond may delay or cancel the shipment.

📍 Shipping Charges

Shipping charges, if applicable, are displayed during checkout.

Urban Gear may occasionally offer:

  • Free shipping promotions

  • Bundle delivery offers

  • Discounted shipping campaigns

📦 Tracking Your Order

Once your order is shipped, tracking details may be provided through SMS, WhatsApp, email, or courier tracking systems where available.

⚠️ Delayed or Failed Deliveries

Urban Gear is not responsible for delays caused by:

  • Courier service interruptions

  • Incorrect shipping details provided by customer

  • Natural disasters or unforeseen events

  • Customer unavailability at delivery time

If a parcel is returned due to failed delivery attempts, additional shipping charges may apply for reshipment.

🔁 Shipping for Returns & Warranty Claims

For eligible returns or warranty claims:

  • Customers may be responsible for one-side shipping charges

  • Products must be securely packed before shipping

  • Urban Gear is not responsible for damage caused during return transit

🚫 Refused Orders

If a customer refuses an order without a valid reason, Urban Gear reserves the right to:

  • Restrict future COD orders

  • Require advance payment for future purchases

🌍 Shipping Coverage

Currently, Urban Gear ships only within Pakistan.

For special delivery requests, contact us before placing your order.

📞 Contact Us

If you have any shipping-related questions, contact us:

📧 Email: urbangearofficiial@gmail.com

📍 Address:
Shop No. 1 & 2, Ground Floor, Hong Kong Tower
Raja Bazar
46030, Rawalpindi, Pakistan

✅ Urban Gear Commitment

We aim to provide:

  • Fast processing

  • Secure packaging

  • Reliable delivery

  • Smooth customer experience

Your satisfaction and trust are important to us.